Support

Email support@onyxtech.infoand we'll reply within two business days. Most questions are answered below.

Cancel or change a booking

Call the salon. Its number is in your confirmation text and on your booking page. Bookings can't be cancelled or changed online.

Find your booking

Open the link in your confirmation text. It shows your booking and the “I'm here” button for when you arrive.

Stop text messages

Reply STOP to any message from Lacquer. Reply START to turn them back on.

Booking through an AI assistant

Claude, ChatGPT and other assistants can book through Lacquer at https://lacquer.beauty/mcp, with no sign-in. The booking is the same as one made on the website: confirmed, with a text to the number given. If an assistant booked something you didn't ask for, call the salon to cancel it and email us so we can look into it.

Your information

To see, correct or delete what we hold about you, email support@onyxtech.info. See the Privacy Policy for details.

Salon owners

To correct your salon's details, hours or menu, or to stop taking online bookings, email support@onyxtech.info from the address you use with Lacquer.